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Terms of Service

Welcome to Soma Ops. These Terms of Service outline your rights, responsibilities, and the conditions under which you and your team access our operations platform, Soma Desk, and integrated business tools.

Scope of Service

  • Soma Operations Desk:Soma Ops provides multi-tenant operations management, automated customer messaging, order tracking, and workflow automation tailored for your business.
  • Continuous Platform Updates:We continuously enhance features, automation models, and security protections to improve efficiency and reliability for your business operations.

Account & Workspace Security

  • Account Credential Protection:You are responsible for keeping your login credentials confidential and managing authorized team member access within your organization.
  • Tenant Data Isolation:Soma Ops enforces multi-tenant Row-Level Security (RLS). Your business data is strictly isolated so that only authorized users in your workspace can view or interact with your business records.

Acceptable Platform Use

  • Responsible Messaging:Customer messaging conducted through connected channels (such as WhatsApp, SMS, or Email) must follow applicable consumer privacy standards, channel provider guidelines, and anti-spam laws.
  • System Protection & Fair Use:You agree not to attempt to breach system security, bypass API rate limits, access other tenant workspaces, or conduct fraudulent activities on the platform.

Integrations & Payments

  • Opt-In Business Integrations:Integrations with third-party tools (such as Google Workspace, Paystack, or custom webhooks) are completely optional and enabled at your discretion.
  • Secure Payment Processing:Subscription payments and customer checkout flows are securely processed by PCI-DSS Level 1 compliant partners (Paystack). Soma Ops does not store raw credit card numbers on its servers.

Data Ownership & Service Reliability

  • Your Data Ownership:You retain full ownership of all customer records, order histories, and operational business data uploaded or generated within your workspace.
  • Service Quality & Availability:We prioritize high availability and fast incident resolution. For more details on how we protect customer information, please review our Privacy Notice and Cookie Policy.