The operational agent for African SMBs that are serious about how they run.
Soma handles your customer operations end to end. Conversations, payments, bookings, follow-ups, records. Across WhatsApp, Instagram, Facebook, and your website. Not a chatbot. An operational agent that runs your front desk the way a trained employee would.
One system.
Complete operations.
Soma handles your daily operations across WhatsApp, Instagram, Facebook, and your website.
Conversations
Soma responds to customer questions, takes orders, collects delivery details, and sends updates. All automatically.
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Payments
Soma generates payment links, confirms when customers pay, and updates your records. No manual follow-ups.
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Tracking
Soma sends customers a live tracking link for every order. They see exactly where their order is, so they stop calling you.
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Bookings
Soma checks your calendar, offers available slots, and books appointments directly in chat. No double-booking.
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Record-Keeping
Soma updates your Google Sheets automatically with every order, payment, and booking. No manual data entry.
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Follow-Ups
Soma messages customers automatically - order confirmations, delivery updates, feedback requests. While you focus on your business.
Try Soma For FreeHow Soma Works
Setup in minutes. Runs 24/7. You stay in control.
Give Soma Your Business Knowledge
Upload documents, paste text, or type directly, whatever works for you. Share your services, pricing, policies, operating hours, delivery zones, payment terms, FAQs, anything a front desk employee would need to know.
Connect Your Channels
Link your WhatsApp, Instagram, Facebook, and website. Soma becomes your virtual front desk across all of them.
Soma Handles Operations
Customers message. Soma responds, takes orders, sends payment links, creates tracking pages, books appointments, updates your records, and follows up. Automatically.
You Monitor & Control
See all activity in your dashboard. Step in anytime. Update Soma's knowledge, add new services, change prices, adjust policies. It learns instantly.
Setup by sharing, not configuration.
No workflow builders. No automation diagrams. No technical setup. Just share what Soma needs to know - your services, pricing, policies, operating hours. Soma learns and starts working immediately.
Soma Desk: Your Operations Control Center
See everything happening in your business from one place.
Monitor Operations
Every conversation, order, payment, and booking across WhatsApp, Instagram, Facebook, and your website - all in Soma Desk. No jumping between apps.
Step In Anytime
See a conversation that needs you? Jump in. Update a customer directly. Give Soma new instructions. You're in control.
Business Intelligence
Soma tells you what matters: which customers are waiting, which orders are delayed, what questions come up most. Plain language insights, not complicated charts.
Built-In Operational Features
African Conversational Intelligence
Soma speaks like a real African front desk employee; warm, respectful, clear. Not robotic Western templates. Understands how your customers actually communicate and responds naturally.
Customer Memory
Soma remembers every customer: their orders, payment history, preferences, and past conversations. Returning customers feel recognized.
Real-Time Payment Tracking
Confirms payments instantly and updates customers automatically. No manual checking.
Order Tracking Pages
Every customer gets a unique tracking link to see their order status in real-time. They stop asking “Where’s my order?”
Automatic Record Keeping
Every order, payment, booking, and customer detail is logged automatically to your Google Sheets. No manual data entry.
Smart Follow-Ups
Soma sends order confirmations, delivery updates, and feedback requests automatically. Keeps customers informed without you lifting a finger.
SMS Alerts
Critical updates sent via SMS to you and your customers when needed.
Smart Escalation
Soma flags complaints and urgent issues instantly, so you can step in when it matters.
Human Control, Always
Pause Soma anytime. Jump into conversations. Take over manually. Resume automation when ready. You're never locked out.
Who Soma Works For
From compliance services to food delivery, retail to professional services - Soma adapts to how you run your business.
Compliance & Document Processing
Business registration, visa applications, notary services, legal document processing.
Food & Restaurants
Chop bars, catering services, food delivery, online food vendors.
Retail & E-Commerce
Clothing sellers, beauty products, phone accessories, online shops.
Healthcare Administration
Clinics, pharmacies, diagnostic centers (appointment booking and admin, not medical advice).
Your operations. Protected.
Strong Encryption Standards
All data encrypted using 256-bit AES encryption.
PCI-DSS Compliant Payments
Secure payment processing via Paystack (PCI-DSS Level 1).
Data Isolation
Your business data is fully isolated.
Ghana Data Protection Compliant
Compliant with Data Protection Act, 2012 (Act 843).
Hire Your First Digital Front Desk Employee
Let Soma handle conversations, payments, orders, bookings, and follow-ups. Setup takes 10 minutes. No credit card required.